TICKETS
PURCHASE, REFUND & ENTRY POLICY
Effective October 1, 2026 · last updated September 2026
Short version: one ticket each. You can buy several, but you keep one and send the rest to the people you're bringing — they each make an account to claim theirs. All sales are final. A ticket nobody claims by the time doors close is gone, and is not refunded. If we cancel the event, you get everything back automatically.
WHO YOU ARE BUYING FROM
Tickets on themove.party are sold by The Move (Robert DeHaven, sole proprietor), the organiser of the event. We are not a resale marketplace and we do not sell other promoters' tickets. Payment is processed by Stripe; your card details are entered on Stripe's own checkout page and are never seen by, or stored on, our servers.
The charge on your statement will read THEMOVE.
WHAT YOU ARE BUYING
Admission for one person to one event, on the date and at the venue shown on the event page. A ticket is a revocable licence to enter, not property, and it does not guarantee any particular artist, set time, capacity, table, or any other amenity unless the ticket tier explicitly says so.
ONE TICKET EACH
A member can hold one ticket per event. You can buy as many as you like — you simply cannot keep them all.
›When you buy more than one, one is yours and the rest become claimable tickets, each with its own link.
›You send those links yourself, by text or however you like. We do not text them for you.
›Whoever opens a link first and makes an account gets that ticket. There is no undo and no way to take a link back, so send each one to one person and don't post them in a group chat.
›A ticket nobody claims by the time doors close is void, and is not refunded. Send your links the day you buy them.
This exists because the people you bring are the whole point. If four people walk in on one person's phone, three of them are strangers to us — we can't tell them the next night is happening, we can't put them on a list, and they can't build anything here. Making everyone claim their own ticket is how your friends become members instead of footfall.
FREE EVENTS
A free night still needs a ticket, and a ticket still needs an account. Claim one from the event page — one per member, and free tickets cannot be sent to anyone else.
PRICES, FEES AND TAX
›The ticket price is shown on the event page before you choose anything.
›A service fee may be added per order. When it is, it is shown as its own line, with its own number, before you are sent to payment. It is never folded into the ticket price or revealed afterwards.
›Massachusetts does not impose sales tax on admission tickets, so no sales tax is added on events in Massachusetts. Where an event is held in a jurisdiction that does tax admissions, any tax is shown separately before payment.
›All prices are in US dollars.
HOW YOU GET YOUR TICKET
You can buy before you have an account, but you need one to see your ticket and to get in. After payment you are returned to the event page and asked for a password; your phone number is already filled in from checkout. The moment the account exists, your ticket is attached to it.
Screenshot the QR code before you leave for the night. Venues have bad signal and phones die; a screenshot scans just as well as the live page. Every ticket you hold also lives under MY TICKETS, on the site and in the game.
If you paid and never finished the account, we still have your order against the number you gave Stripe. Email us, or come to the door and talk to us — see below.
REFUNDS
All sales are final. Once you have bought a ticket we do not refund it because plans changed, because you're ill, because you couldn't get there, or because you changed your mind. The room, the staffing and the artists are all committed on the strength of the tickets sold, and that money is spent long before the night.
There are exactly two exceptions, and both are about us rather than you:
1.We cancel the event. Every ticket is refunded in full — ticket price and service fee — automatically, without you having to ask.
2.We move it. Your ticket is valid for the new date. If the new date doesn't work for you, tell us within 7 days of the announcement and we will refund you in full.
If you can't come, transfer your ticket. It is free, it takes a few seconds, and it works right up until doors. See below.
Tickets nobody claims are not refunded. If you bought four and only two of your friends ever opened their links, the other two are gone at doors close and the money stays with us. The room was held and the staff were paid on the strength of those tickets whether or not anyone stood in the space.
Where a refund does happen it goes back to the card that paid, through Stripe, and usually appears within five to ten business days depending on your bank. We do not refund in cash or in kandi.
An individual event can be more generous than this. Where it is, it is written on that event's page before you pay, and that note wins over this section.
IF WE CANCEL OR MOVE THE EVENT
›Cancelled: every ticket is refunded in full, including the service fee, without you having to ask.
›Rescheduled: your ticket is valid for the new date. If you can't make it, tell us within 7 days of the announcement and we will refund you in full.
›Venue changed: same as rescheduled.
›Line-up changed: line-ups change. A change of artist, set time or running order is not on its own grounds for a refund, and no ticket is sold on the promise of one specific performer unless the tier says so in writing.
TRANSFERS
Sending a spare ticket to a friend and giving away the one you were going to use are two different things. This is the second one: the way out of a ticket you can't use.
›A ticket can be transferred once, and once only.
›Your ticket is destroyed the moment you transfer it and its QR code stops working. Screenshots of it are worth nothing. In its place you get a link to hand on.
›Whoever opens that link and makes an account gets the ticket. They do not have to be a member already — but they cannot already be holding a ticket for that night.
›Transfers close when doors close. There is no fee.
›Reselling a ticket for more than you paid is not allowed and we will void tickets we find being touted.
GETTING IN
›Bring physical photo ID. Where an event is 18+ or 21+ it is shown on the event page and enforced at the door. No ID, no entry, no refund.
›Each QR code admits one person once. A code that has already been scanned will not scan again.
›Door staff may refuse entry for intoxication, for a failed or missing ID check, or for behaviour towards staff, artists or other guests. A refusal on those grounds does not earn a refund.
›Arrive before last entry. Where an event has one it is on the event page.
›Re-entry is at the venue's discretion and is not guaranteed.
›If something went wrong, talk to us at the door. A gift link that never arrived, an account that wouldn't finish, a code that won't scan — bring it to the door and we will sort it out if we can. What counts as proof is the door staff's call on the night and it has to be beyond any doubt. Emailing us before the night is far easier than arguing in a queue, so do that if there is time.
IF SOMETHING GOES WRONG WITH YOUR ORDER
Email themove.admin@gmail.com with the phone number or email you used. We can find any order from either, and we can resend your ticket link.
Please contact us before disputing a charge with your bank. A dispute takes weeks, costs us a fee whatever the outcome, and cannot be withdrawn once it is opened — whereas we can usually fix the actual problem the same day. A ticket belonging to a disputed order is void from the moment the dispute is opened.
YOUR DETAILS
To sell you a ticket we need a phone number, because that is what the ticket is attached to and how we reach you if the night changes. We do not sign you up for marketing texts for buying a ticket — you are opted out of those unless and until you make an account and tick the box that says so. See the Privacy Policy and the SMS Terms.
ASSUMPTION OF RISK
Events are loud and dark and crowded. Attending one means accepting the ordinary risks of doing that, including exposure to loud music, strobe and other lighting effects, crowds and physical contact. If you are sensitive to strobe lighting, ask us before you buy.
RECORDING
We photograph and film our events. By attending you agree that your image may appear in our photos and videos and be used to promote The Move. If you would rather not appear, tell the person with the camera or email us afterwards and we will take it down.
LIMITS
To the fullest extent the law allows, our total liability for anything connected to a ticket is limited to what you paid for it. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud.
CHANGES TO THIS POLICY
The version in force for your ticket is the one published when you bought it. We date every revision at the top of this page. Changes are never applied backwards to tickets already sold.
GETTING HOLD OF US
themove.admin@gmail.com — a real person reads it. Include the phone number or email you bought with.
GOVERNING LAW
These terms are governed by the laws of the Commonwealth of Massachusetts.
The Move (Robert DeHaven, sole proprietor) · Boston, MA
themove.admin@gmail.com